A refund will be issued on the following grounds:


Booking on all credit or debit cards is notified 12 hours prior to the actual pick up time.

If the passenger missed the flight and informed us in advance either by phone or by email, we would obtain a cancellation number.

All cancellations are subject to a minimum fee of £6.00.

No refund will be issued for the following.

If the passenger books the Private Hire Vehicle for the wrong date/wrong flight number, or other misleading information.

If the passenger leaves the airport or any other agreed-upon pick up address without informing us for any reason.

Need help?

Contact us at helpdesk@londonexecutiveairportstars.com for questions related to refunds and returns.